What To Do If Your OnePlus Smartphone Touchscreen Isn’t Working
If a touchscreen issue your OnePlus smartphone only occurs while using an individual app, it is recommended to clear the cache and install the app again. This could be an issue due to application incompatibility.
Smartphones have become an indispensable part of our daily lives and we often get jittery if our device gets faulty. Fixing the phone then takes over the top spot in our priority list.
Of so many common problems that occur in our smartphones, an unresponsive touchscreen is one of the most frequent ones. Your device could face several issues like malfunctioning touchscreen, ghost touch, dead zone, delayed response of the touchscreen or even a broken screen.
In this article, we will guide you on how to troubleshoot the aforementioned touchscreen problems in your OnePlus smartphone.
How to fix your OnePlus smartphone touchscreen issues
Follow the steps below to negotiate the touchscreen issues in your OnePlus smartphone:
Step 1: Check whether the issue is permanent or random.
Step 2: Make sure the temperature where you use your phone is neither too hot nor too cold. The standard working temperature of the capacitive touchscreen is -10℃ to 45℃, and the lowest temperature will cause the touchscreen unresponsive issue.
Step 3. Check if the issue occurs when charging. If yes, try another charger and data cable.
This is because the voltage instability of the charger and data cable may cause the touchscreen unresponsive issue.
Step 4: If you are using a screen protector, try if it works after removing it.
Step 5: Make sure there are no stains such as water or sweat on the touchscreen. If any, wipe the screen and try again.
Things to keep in mind
- Make sure to back up all the data, clear cache and switch to the latest OS version. Users can download the OnePlus Switch app from the Google Play store to backup data easily.
- If a touchscreen issue only occurs while using an individual app, it is recommended to clear the cache and install the app again. This could be an issue due to application incompatibility.
Also Read: OnePlus 10R Overheating: Reasons And Effective Solutions
FAQs
Q: What to do in case of water percolation through the screen crack on my OnePlus smartphone?
A: If there are water stains or damage including screen crack on your OnePlus handset , it is recommended to apply for after-sales service without checking the steps mentioned above.
Q: What should I do if my OnePlus smartphone has black screen problem?
A: If your OnePlus smartphone has a complete black screen, and when pressing the power button, if the phone vibrates, then it is suggested to apply for the after-sales services. However, if your phone does not vibrate, then charge the phone for 15 minutes at least and then try to turn it on again. If the phone still has black screen, then apply for the after-sales services.
In case of occasional black screens, restart your phone and check whether the problem is solved. If the problem persists, contact OnePlus Customer Service for assistance.
